ORDERS / RETURNS / COMPLAINTS
For any questions, please contact:
📩 pat.guzik@gmail.com
1. ORDERS
Processing Time
The processing time depends on the selected payment method and product availability:
- online payment (card, BLIK, PayPal) – 2–5 business days from payment authorization
- bank transfer – 2–5 business days from payment receipt
For made-to-order products, the processing time may be longer and is specified in the product description.
Processing time does not include delivery time.
Shipping
Orders are shipped via:
- InPost
- courier services
- Polish Post
Local pickup in Kraków is possible upon prior email contact.
Contact
For order-related inquiries, please contact:
📩 pat.guzik@gmail.com
(please include your order number in the subject line)
2. RETURNS (WITHDRAWAL FROM THE CONTRACT)
Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without providing any reason.
The withdrawal period expires 14 days after receiving the product.
How to Return
To withdraw from the contract, please inform us via email:
You may use the form below, but it is not required.
Return Address
Pat Guzik
ul. Praska 28a/5
30-328 Kraków
Poland
📦 Parcel locker: KRA14M
Return Conditions
- the product must be returned within 14 days
- the customer bears the cost of return shipping
- the customer is responsible for any diminished value resulting from use
Refunds
Refunds are issued within 14 days from receiving the withdrawal notice.
The seller may withhold the refund until the returned item is received or proof of return is provided.
❗ Exceptions
The right of withdrawal does not apply to:
- made-to-order products
- personalized products
3. COMPLAINTS
Basis
The seller is responsible for the conformity of the goods with the contract.
How to File a Complaint
Complaints can be submitted via:
📩 e-mail: pat.guzik@gmail.com
📍 address: ul. Praska 28a/5, 30-328 Kraków, Poland
What to Include
A complaint should include:
- name and surname
- order number
- description of the issue
- requested action (e.g. repair, replacement)
Customer Rights
The customer may request:
- repair
- replacement
If this is not possible:
- price reduction
- withdrawal from the contract
Timeframe
Complaints are processed within 14 days.
If no response is provided within this time, the complaint is considered accepted.
Costs
If the complaint is accepted, the seller covers the related costs.
Out-of-Court Dispute Resolution
You may seek assistance from
Urząd Ochrony Konkurencji i Konsumentów
or use the ODR platform: https://ec.europa.eu/consumers/odr
📄 FORMS
Withdrawal Form
I .....................................................
hereby withdraw from the contract for the sale of:
Product: ...............................................
Date of receipt: ........................................
Name: ....................................................
Date: ....................................................
Signature (only if submitted in paper form)
Complaint Form
I .....................................................
submit a complaint regarding:
Product: ...............................................
Order number: .........................
Description of the issue:
......................................................
Date the issue was identified: ......................
Request:
☐ repair
☐ replacement
☐ price reduction
☐ withdrawal from the contract
Date and signature