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orders and refunds

ORDERS

  1. Order execution time:

     

When the payment is made by card, the order execution time is 2-5 days from the moment of card authorisation.

For online payments – from 2 to 5 days from the moment when the payment has been credited to our account.

  1. Contact us about orders and questions at the address:  pat.guzik@gmail.com

     



WITHDRAWAL FROM AGREEMENT:

  1. You have the right to withdraw from this agreement within14 days without giving a reason. 

     

  2. A notice of withdrawal must be submitted within 14 days of the date of receipt of the product ordered by the Customer or by a third party authorised by him/her (not being a carrier). 

     

  3. To exercise the right to withdraw from the agreement, you must notify us via email: pat.guzik@gmail.com

     

  4. You can use the model notice of withdrawal, made available below, but this is not obligatory.

     

  5. To observe the withdrawal deadline, it is sufficient to send the notice of withdrawal before the deadline expires. 

     

  6. We may suspend the refund until receipt of the returned item or presentation by the Customer of proof confirming the return of the goods, whichever occurs earlier.

     

CONSEQUENCES OF WITHDRAWAL FROM AGREEMENT:

  1. If you withdraw from this agreement, we will return all the amounts paid, including the shipment costs (except for additional costs resulting from choosing a method of shipment other than the cheapest usual method offered by us), immediately, or in any case no later than 14 days after receipt of the notice of withdrawal. We will make the refund using the same method of payment as was used by you, unless you have expressly agreed to another form of refund; in any case this will not generate any costs on your part.

     

  2. Send the product to us immediately, or in any case not later than 14 days after the notice of withdrawal from this agreement. The deadline will be met, if you send the product within 14 days to the address: Pat Guzik, ul. Kordeckiego 7/8 31-071 Kraków.

     

  3. You will have to pay the direct costs of returning the product.

     

  4. You are responsible for any decrease in value only when it results from using the product in a way that differs from that necessary to establish its nature, features and operation.

     



MODEL NOTICE OF WITHDRAWAL

To: Pat Guzik, ul. Kordeckiego 7/8 31-071 Kraków

NOTICE OF WITHDRAWAL FROM AGREEMENT

I hereby give notice that I withdraw from the Sale Agreement concerning the following product(s):

…....

 

Date of receipt of the product(s) by the Customer:

The Customer's first name and surname:

Date of submission of the withdrawal notice:

Signature of the withdrawing party (if this form is sent on paper)

 

MODEL COMPLAINT FORM

To: Pat Guzik ul. Kordeckiego 7/8 31-071 Kraków

Complaint

I, the undersigned ………………… hereby submit a complaint about a discrepancy between the agreement entered into and the goods …………………………………………………….…………. (goods description) purchased for the price of ………, under the Sale Agreement No ............................................   concluded on ................................ 

Description of the discrepancy:

 

The discrepancy was noticed on ….................................. (date)

…….. 

I request for: (tick one option):

◻ replacement with a new product,

◻ repair,

◻ price reduction,

◻ refund of the total amount paid

Signature of the claimant (if this form is sent on paper)

 

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